At MJP we have experience in providing insurance companies, WorkCover and other organisations with video evidence for review of workers who are claiming injuries that are suspected to be fraudulent.
Often there is medical evidence from a range of specialists or doctors that is inconclusive or of varied opinions. The behaviour, symptoms or movement may not be correct or consistent with the alleged injuries sustained by the claimant. This is often when employers or departments start to monitor the ongoing claims of the injured and commence surveillance.
During surveillance extreme caution is taken to maintain the discretion of the investigation. All surveillance and obtaining of video is done so in a legal manner making sure the evidence will be admissible in court, should the need arise.
Our primary aim during these investigations is to observe human movement or behaviour contradicting the reported injuries that are being claimed. This video can then be reviewed by an independent medical specialist or related doctor for inconsistencies with the reported injuries, based on expert opinion.
Covert evidence gathering of fraudulent and deceitful activity by means of undercover operations and mobile surveillance is our specialty. There is no stronger evidence than video of an act or event occurring. All our findings are presented in report format with the corresponding video evidence provided in DVD format.
Having worked with franchisors on multiple occasions we found that surveillance was a key part of the legal process to confirm that a franchise agreement breach was occurring. If publicly visible through overt or covert surveillance, we can assist in gathering irrefutable evidence of the breach occurring. This will ensure a breach notice is warranted or make the process of legal proceedings for the franchisor a simple one.
We can observe multiple locations, monitor the business or individuals, surveil transport or warehouse locations, and report accordingly. We obtain and supply video along with detailed reports, where required.
We often get asked about issues relating to stock. Management may have noticed stock loss that can’t be accounted for in wastage therefore suspecting that it’s going missing. As part of a franchise agreement a franchisee may have to purchase some or all their stock from the franchisor. We have had franchisors notice a reduction in stock orders from a certain franchisee and they suspect that they may be in breach of their agreement by buying stock from a third party.
Marketing and branding issues are the other common topics that arise when we are working with franchisors. They may want to make sure their brand, whether it be print advertising, corporate signage, clothing or retail stores, is consistent across their business. If you have any form of issue within your franchise system call us and see how we can help.
A client suspecting fraud and wanting video evidence to prove their suspicions would be our most common request for surveillance. The investigations usually relate to personal injury, public liability, life and income protection insurance, trauma and disability, WorkCover, financial and personal information and fraudulent misconduct within the workplace.
For whatever reasons, people like to test the system. Unfortunately, people often win when it comes to WorkCover and Insurance claims. The main reason for this is that business owners either do not think to utilise our service or leave it too late. The best time for surveillance is immediately after the claim has been placed. We have found that people will continue to go about their daily lives and will enjoy the immediate freedom of not having to attend a workplace everyday. They usually have not been advised by a lawyer yet that surveillance may occur.
We receive multiple enquiries each week from employers asking how we can assist with a dishonest claim that has been placed, which will directly affect their business. Usually the owner of the business has been informed by another staff member, that “such and such” were seen surfing or partying on the weekend. This then gets the business owners blood boiling, and they calls us as they do not want to have a common law claim placed against their business. Not to mention that their WorkCover or Insurance premiums will rise the following renewal if the claim is successful. Contact us today – don’t leave it too late.
Do you have staff on the road? Are they being productive? Do you have staff issues – maybe we can help?
Business owners and management often use surveillance to monitor staff movements and location attendances, harassment and inappropriate behaviour, competing trade and information leakage, theft and dishonest behaviour, workplace disputes and bullying.
One of the most common requests we receive is from a business owner or manager wanting to see if a staff member is fulfilling their role within the business. Management may suspect that a staff member whose role is to attend clients or make sales calls isn’t using their time effectively. Other times staff have been allowed to work from home and management have had issues contacting them during work hours suspecting they may be completing personal tasks instead of work.
If it involves finding the truth through observing someone we can help.
In today’s corporate world, maintaining and protecting your ideas, products or branding is paramount to the survival of many companies. Whether it is a recently departed executive who has left for a competitor with customer lists or evidence of counterfeit goods, we have experience in investigating the circumstances and developing a strategy to assist counsel in prosecuting.
We often get asked to monitor a current or ex-staff members movements to see if they are attending, meeting or sometimes even blatantly working for the competition while still employed. Depending on the circumstances, the specific industry, the current or previous work contract a current or ex-employee could be doing the wrong thing working for a competitor.
It could be that they had removed documents or items from the workplace and were sharing that information with someone else. This could result in your competitor copying an idea and getting a new product or service to market first, which could severely impact your bottom line, reputation if you proceed with the idea also and money spent developing it. It could be as simple as using marketing campaign ideas, which would then result in your business appearing as though you had copied your competitor when it was your idea to begin with.
The most common is when an ex-employee maintains, markets to and contacts previous contacts from a previous role. They may move to a similar role, in the same or similar industry and see a perceived value in short cutting the hard work they had once put in building new relationships and achieving new business, and contact old clients with the intent to persuade them to following to the new product or service. A promise is usually given that the same level of service can be expected on there part, with the offer of discounted pricing or value add-ons. Poaching clients like this can have huge financial implications on the old business if they aren’t proactive and quick to stop the ex-employee from continuing this behaviour. Whatever the scenario having any form of your intellectual property stolen, leaked or used without permission is not a good thing for the business. Know the facts fast and stop it, or better yet – prevent it.
We often get asked to participate in the acquisition phase or new business venture to ascertain if people involved are representing themselves honestly. To conduct background checks on individuals to allow our client to make an informed decision and feel more secure in moving forward in a joint venture or handing over large sums of money to acquire a business or ownership.
We often monitor and conduct mystery shopping checks on business in an attempt to identify if it is performing as disclosed, to observe staff morale and the sales and service processes in place. Our clients like to make decisions based on facts and the more information at there disposal the greater the chances that their decision will be the right one.
Similar to business acquisitions the tendering process a business or organisation may go through involves checking out potential candidates to make sure that the right business is chosen to provide the product or service.
We check that the tender they have put forward can be honoured and that they have represented themselves accurately and honestly. That the business they have backed themselves with is operating ethically and has the strength to meet the tender requirements.
It’s an unfortunate reality that people will break the law. Whether it’s financially related such as theft of money or property, or fraud and being deceitful or dishonest for gain. We can help by monitoring individuals, business or warehouse locations or track stock or product to observe it’s handlers and purchasers.
There are also serious criminal matters that do arise, which we can and have liaised with police to assist in the apprehension or provide evidence we may have obtain prior to their involvement. Criminal matters are usually very sensitive and the upmost effort is made to maintain confidentiality, to guarantee safety of those involved and to ensure the evidence obtained can be admissible in court.
People who have trusted us so far
We have been working with ‘MJP’ for over 6 months now and have found their work to be of an incredibly high standard and their attention to detail is second to none. They have been able to gather specific evidence for us, which is proving to be invaluable in ensuring we can bring our matter to a close – thus preventing expensive litigation. If you are looking for Investigators that have a “ can do “ attitude, you shouldn’t look any further than ‘MJP’.
I recently engaged ‘MJP’ to assist with an alleged employee fraud case. I found them to be very discreet, sensitive, tactful, patient and professional in their enquiries. I was consistently kept up to date with progress and they were able to deliver me the results I needed to be able to take action. Thank you ‘MJP’. I appreciate your assistance and will use you again should the need arise.